PetLoverPro stores the pet, reminder, and health information you enter, so it can show it back to you and remind you about it. We don't sell it or use it for advertising.
Your data lives in Firebase (Google Cloud), scoped so only you — and anyone you explicitly invite as a co-caretaker — can read it.
You can back up everything to your phone or, optionally, to your own Google Drive, and permanently delete your account and data at any time, right from the Settings screen.
Information we collect
PetLoverPro is a pet care app. Almost everything it stores is information you choose to enter about your pets and their care. We collect:
Account — email address, and if you sign in with Google, your name and profile photo as provided by Google.
Pet profiles — name, species, breed, birth date, weight, photo, and any notes you add. Pet photos stay on your phone, and are only copied into the encrypted backups you choose to make (see Google Drive backup below). They aren't uploaded to our servers.
Pet reports — photos or scans of documents (e.g. vet records) you add to a pet, combined into a PDF.
Health records — reminders, activity/medical logs, blood type, allergies, chronic conditions, and insurance info, if you choose to enter them.
Identification — microchip number, implant date, pet passport number, registry and licence/tag number, if you enter them. Vaccine sticker photos stay on your phone and are only copied into backups you make.
Vet contact — name, phone, and email you enter for a pet's vet. If you use "Pick from contacts", Android's contact picker shares only the one contact you choose; the app can't read the rest of your contacts. Emergency contacts work the same way: the name, phone and relationship of a backup person and the name and phone of an emergency vet, if you add them to a pet.
Sharing data — if you invite a co-caretaker, we store the invite code and which accounts have access to a given pet. If you choose to, we also store the email address and phone number you add under Your profile → Contact details for co-carers.
Diagnostics — crash reports and basic device info via Firebase Crashlytics, used only to find and fix bugs.
We do not collect your location, browsing activity, or any card or bank details — Pro subscriptions are paid through Google Play (see Purchases & subscriptions below).
How we use it
Your information is used strictly to run the app's features:
To show your pets, reminders, and logs back to you across sessions and devices.
To send the reminder notifications you schedule.
To let a co-caretaker you've invited see and manage a shared pet's care.
To create an encrypted backup when you tap "Back up to this device" or "Back up to Google Drive", or when automatic backup is on.
To diagnose crashes and fix bugs, using Crashlytics reports.
We do not use your data for advertising, and we do not build behavioral or analytics profiles beyond the crash diagnostics above.
Where it's stored
PetLoverPro is built on Firebase (Google Cloud): Firebase Authentication for sign-in, and Cloud Firestore for pet, reminder, activity, and report details (titles and dates). Data is encrypted in transit between your device and Firebase's servers.
Pet report PDFs are saved on your phone. If you have PetLoverPro Pro, they're also synced to Firebase Cloud Storage (Google Cloud) so they're backed up and available on your other devices, within a 100 MB limit per account. Deleting a report also deletes its cloud copy.
Access is enforced by server-side security rules: a pet's data is only readable by its owner and anyone explicitly added as a co-caretaker, and synced report files are only readable by the account that uploaded them.
Google Drive backup (optional)
If you turn on Google Drive backup, PetLoverPro saves an encrypted copy of your pets (including their photos), reminders, activity logs, and saved health reports (PDFs) to a hidden app folder in your own Google Drive. It uses your Drive storage, and we never receive or store the backup.
Limited access — the app asks only for Google's "drive.appdata" permission. It can see only its own backup files, not your other files or folders in Google Drive.
Encrypted with your password — the backup, including pet photos and report PDFs, is encrypted on your phone with a key made from your backup password. The password itself is never uploaded, and we can't recover it.
Your account email — the app shows the Google account you connected so you know where backups go. It's stored only on your phone.
Your control — Settings → Backup & export → Disconnect Google Drive stops Drive backups, removes the app's access, and can delete the backup from your Drive. You can also remove access at any time at myaccount.google.com/permissions.
PetLoverPro's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The data is used only to back up and restore your PetLoverPro data, isn't shared with anyone, and isn't used for advertising.
Change ownership (optional)
If you use Change ownership to move a pet to a new owner, that pet's details, medical notes, vet and emergency contacts, insurance details, reminders, activity log and any reports you choose to include go to the account that enters your code.
Report PDFs are stored temporarily in our cloud storage (Firebase Storage) so the new owner can download them, then deleted. If the code isn't used, they're removed after it expires.
The pet's photos aren't transferred. The new owner can add their own.
Contact details that people shared on the pet are removed, so the new owner doesn't see them.
You, and anyone you shared the pet with, lose access to it once the new owner accepts. Earlier backups you made still contain the pet's data.
Codes last 24 hours and work once. You can cancel a code until it's used.
Purchases & subscriptions
PetLoverPro Pro is an optional subscription sold and billed through Google Play. Google handles the payment itself — we never see or store your card or bank details.
If you subscribe, the app stores your subscription status, its renewal period, and the Google Play purchase token in your account record in Cloud Firestore, along with the start date of your free Pro trial. This is used only to unlock Pro features for your account and to restore them on a new device. You can cancel or manage the subscription at any time in the Google Play Store.
Sharing & third parties
We don't sell your data, and we don't share it with advertisers or data brokers. The only parties involved in handling your data are:
Google Firebase — our hosting and database provider for authentication and data storage.
Google Sign-In — if you choose to sign in with Google, rather than email and password.
Google Play — processes payments if you subscribe to PetLoverPro Pro, under Google's own privacy policy. The app also asks Google Play whether a newer version is available, to offer you the update.
Google Drive — only if you turn on Google Drive backup; your encrypted backup is stored in your own Drive (see above).
Co-caretakers — anyone you actively invite via a share code can see and help manage that specific pet (they can't delete it or change who owns it). Everyone on a shared pet (its owner and its co-caretakers) can see each other's profile name (and photo, if allowed). Your email address and phone number are shown to them only if you turn on "Let people I share pets with see my contact details" under Your profile → Contact details for co-carers. They are shown only to people on pets you share, and you can turn them off at any time. Access lasts until you stop sharing or they leave the pet.
If you use the "Send email" or "Share" actions in the app, that hands the content to whatever app you pick — Gmail, Messages, etc. — under that app's own handling, not ours.
Device permissions
Notifications — to deliver reminder alerts and alarms you schedule.
Photos — to let you attach a photo to a pet's profile, or add photos or scans to a pet report.
Your choices
Back up your data
Settings → Backup & export lets you save an encrypted backup of every pet (with its photo), reminder, and activity log you own to your phone, or to your own Google Drive, at any time. Google Drive backups also include your saved health reports (PDFs).
Delete your account
Settings → Delete account permanently removes your account and every pet, reminder, and activity log you own. This is irreversible, and requires you to re-confirm your identity before it runs.
Children's privacy
PetLoverPro is not directed at children under 13, and we don't knowingly collect information from them. If you believe a child has provided us with personal information, contact us at the address below and we'll remove it.
Changes to this policy
If this policy changes in a material way, we'll update the effective date above. Continuing to use PetLoverPro after a change means you accept the updated policy.